Privacy Policy

Owens MacFadyen Group

Protecting the privacy and confidentiality of your personal information has always been fundamental to the way we do business within Owens MacFadyen Group (herein referred to as Owens MacFadyen). Our employees and business partners assign great importance to the protection of your personal information and have adopted this privacy policy, which has been drafted to comply with current legal standards regarding the protection of personal information. This document informs you of our policy on privacy, and tells you about the ways we ensure that your privacy and the confidentiality of your information are protected. In particular, the following measures are in place to ensure your information is protected:

 1. Collecting, using and retaining personal information

Personal information is information that can be used to identify you as an individual. We ask you for information to serve you as our client and we normally obtain all of our information about you directly from you.  

Either before or when we collect information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent before collecting information about you from third parties, such as from your accountant, lawyer or from financial institutions. If you wish to withdraw your consent, you may do so at any time by advising us in writing.  

We retain your information only as long as it is required for the reasons it was collected. We may retain your information beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date.  

2. Disclosure of information

Owens MacFadyen does not disclose personal information to other individuals or companies without your permission, unless we are required to do so by law.

Personal information may be disclosed, with your consent, to financial institutions with whom we act as your agents and to your other advisors (eg. accountants , lawyers, etc.) Only the necessary personal information will be provided in these situations.

We use contractual or other means to provide a comparable level of protection while your personal information is in the possession, custody or control of a third party. Owens MacFadyen will obtain written confirmation from such persons that they will provide a comparable level of protection in respect of your personal information.

If we provide information in response to a legal enquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.

3. Protecting information

We have thorough security standards to protect our systems and your information against unauthorized access and use.  

We restrict internal access to personal information to the members of Owens MacFadyen staff required to provide the services for which you have engaged us. These staff members have been provided with privacy training, have signed a confidentiality agreement and are familiar with Owens MacFadyen's privacy policies and procedures  

We work to protect personal information from loss, misuse, theft, as well as unauthorized access, disclosure, copying, use, or modification.

The methods of protection include: 

  • Physical measures, for example restricted access to electronic and paper records;
  • Technological measures, for example, the use of passwords and encryption; and
  • Contractual measures, for example, the use of non-disclosure agreements with third parties to which Owens MacFadyen discloses personal information.

We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.

4. Providing information access and accuracy

We will give you access to the information we retain about you upon request. We will make every reasonable effort to keep your information accurate and up-to-date. You can help by keeping us informed of any changes, such as if you move or change telephone numbers. If you advise us of any errors in our information about you, we will make the corrections immediately, and make sure they are conveyed to anyone we may have misinformed.  

If you require other information, simply contact or forward a written request, we will respond to your request within 30 days. 

5. Your Privacy Choices

Owens MacFadyen employees and business partners assign great importance to the confidentiality of the personal information you have entrusted to us. We have always treated your personal information confidentially. To respond to any questions or concerns you may have regarding our privacy policy we have designated a privacy officer within our firm. In addition to answering inquiries, the privacy officer is also responsible for ensuring that the Policy requirements and related procedures are being met.

All inquiries or complaints regarding privacy should be directed to the privacy officer by mail, FAX or e-mail at the address below. All inquiries will be acknowledged within 5 working days and responded to within thirty (30) days from the date at which the Owens MacFadyen Group privacy officer has received the inquiry.

Privacy Officer
Margo Buchanan

Owens MacFadyen Group 
44 Chipman Hill, Suite 1400
Saint John, NB E2L 2A9
Phone:      506-649-6400
Fax:          506-649-6410